We want you to be completely satisfied with your Pak Patti purchase.
Eligibility for Refund/Return:
- Refunds or replacements are applicable only for damaged, defective, or incorrect products.
- Any claims must be reported within 7 days of receiving your order.
Procedure:
- Contact our customer support team with your order number and photos of the product issue.
- Our team will review your claim and guide you on return or replacement.
Refund Process:
- Approved refunds will be processed to the original payment method within 5–7 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Exclusions:
- Products damaged due to mishandling after delivery are not eligible for a refund.
- Opened or used tea packages cannot be returned unless defective.